Terms & Conditions

Welcome to DUi Tuak (“the Website“). These Terms and Conditions (“Terms“) govern your use of our website and the purchase of Tuak and related products (“Products“) through our e-commerce platform. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

1. Eligibility

   • You must be at least 21 years old to purchase alcohol from our Website.
   • By placing an order, you confirm that you are of legal drinking age in your jurisdiction.

2. Account Registration

   • To purchase Products, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
   • You agree to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete.

3. Orders and Payment

   • All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
   • Prices for Products are subject to change without notice. The price charged will be the price at the time of your order.
   • Payment must be made at the time of order via the payment methods provided on the Website.

4. Shipping and Delivery

   • We ship Products only to locations where the sale and delivery of alcoholic beverages are legal.
   • Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or any other circumstances beyond our control.
   • You must provide a valid shipping address and ensure that an adult of legal drinking age is available to receive and sign for the delivery.

5. Returns and Refunds

   • Due to the nature of our Products, all sales are final. We do not accept returns or offer refunds unless the Product is damaged or defective upon delivery.
   • If you receive a damaged or defective Product, you must contact us within 7 days of receipt with photographic evidence. We will provide a replacement or refund at our discretion.

6. Use of the Website

   • You agree to use the Website only for lawful purposes and in accordance with these Terms.
   • You must not use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.

7. Intellectual Property

   • All content on the Website, including text, graphics, logos, images, and software, is the property of DUi Tuak Group  and is protected by intellectual property laws.
   • You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any of the content on the Website without our prior written consent.

8. Privacy Policy

   • Your use of the Website is also governed by our Privacy Policy, which can be found here.

9. Limitation of Liability

   • To the fullest extent permitted by law, DUi Tuak Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
     (i) your use or inability to use the Website;
     (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; and
     (iii) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our Website by any third party.

10. Governing Law

    • These Terms and your use of the Website are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of laws principles.

11. Changes to These Terms

    • We may modify these Terms from time to time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

12. Contact Us

    • If you have any questions about these Terms, please contact us at vivienna.alfred[@]duituak.com.

Thank you for visiting and shopping at DUi Tuak.