Privacy Policy

Last Updated: [16 May 2024]

At DUi Tuak (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [duituak.com] (“the Website”) and purchase Tuak and related products (“Products”). By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

   • Personal Information: We may collect personal information that you voluntarily provide to us when you register on the Website, place an order, subscribe to our newsletter, or contact us. This information may include your name, email address, shipping address, phone number, and payment details.
   • Non-Personal Information: We may collect non-personal information about you automatically when you visit the Website. This information may include your IP address, browser type, operating system, referring URLs, and information about your usage of the Website.

2. How We Use Your Information

   • To Process Transactions: We use your personal information to process and fulfill your orders, including shipping and delivery, handling returns and refunds, and providing customer support.
   • To Improve Our Services: We may use non-personal information to analyze usage patterns and improve our Website and Products.
   • To Communicate with You: We may use your contact information to send you updates about your order, promotional offers, newsletters, and other communications. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions included in the email.
   • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

   • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
   • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
   • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

   • We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

   • Access and Correction: You have the right to access and correct your personal information. You can update your account information by logging into your account on the Website.
   • Deletion: You can request the deletion of your personal information by contacting us at [vivienna.alfred@duituak.com]. Please note that we may retain certain information as required by law or for legitimate business purposes.
   • Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in the email or by contacting us at [Customer Service Email].

6. Cookies and Tracking Technologies

   • We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us understand how you use the Website and enable certain features. You can control the use of cookies through your browser settings.

7. Children’s Privacy

   • Our Website is not intended for individuals under the age of 21. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently received personal information from a person under 21, we will delete such information from our records.

8. Changes to This Privacy Policy

   • We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

9. Contact Us

   • If you have any questions about this Privacy Policy or our data practices, please contact us at:
     • Email: vivienna.alfred[@]duituak.com
     • Phone: WhatsApp

Thank you for visiting and shopping with DUi Tuak.